GravityStack Client Agreement
Welcome to GravityStack Marketing! We’re excited to support your business growth. This agreement outlines how we’ll work together—clear, simple, and designed to give you confidence in every step we take together.
The “Working Together” Section includes several short sections covering specific aspects of our Agreement. You only need to review the ones that apply to the services you’re receiving. This isn’t just legal fine print—it’s a clear and friendly roadmap for working together.
Communication & Support
We’re available Monday to Friday, 9:00 AM – 4:00 PM Eastern (excluding holidays). You can reach us by:
- Office phone
- Ticket system
- Website chat
We aim to respond within one business day.
Payments
- Invoices: Due within 21 days—unless we’ve set up something different in advance, like automatic billing for monthly services or a go-live payment for your website.
- Accepted: Visa and MasterCard, e-transfer to pay@gravitystack.ca, or cheque. (NSF Cheques: $50 fee.)
- Pricing Changes: We’ll give you 60 days’ notice before changing ongoing service rates (fixed-price projects stay fixed).
Hourly Work
Some work is billed hourly, while other work may be quoted with an estimate or a fixed-price proposal. Want to know the current rate? Just ask—we’ll be transparent.
If your request is something quick—generally under 2 hours—we’ll usually go ahead and get it done and bill you. If it’s going to take more time, we’ll send you an estimate first for your approval.
Hourly work often includes things like:
- “Can you update my Team page?”
- “Can you add this new section to my site?”
- “Can you walk me through how to use this feature?”
- “Can you help me set up my email?”
Creative Work & Approvals
We’ll share mock-ups and drafts for your review, and we use a feedback tool to make it easy for you to give input and approvals. Any stock art or third-party tools not included in your monthly service will be billed separately, and we’ll let you know in advance.
Working with Others
We know you may work with other providers—like SEO experts, copywriters, marketing consultants—or even members of your own team who help with your site or campaigns. That’s totally fine. If their work affects the performance or stability of anything we’ve built, and we need to step in, we’re happy to help. Just note that any fixes or coordination will be billed at our hourly rate.
Use of AI-Generated Content
We sometimes use AI-generated content (like images or text) to support your project efficiently and creatively. We:
- Only use trusted tools.
- Follow legal and ethical standards.
- Let you know if licensing affects ownership.
If you provide AI content, you’re responsible for the rights and permissions. Have questions? We’re here to help.
Intellectual Property (Who Owns What)
- You Own: Your website, visuals, and anything custom we create—once paid.
- You Provide: Any materials you supply (like text, images, or data) remain yours, provided you hold the rights.
- We Retain: Reusable tools, systems, and code that we’ve developed—licensed to you while we’re working together. This includes proprietary tools such as the AdLift Pages System, Results Dashboard, and GravityPulse, which remain the exclusive property of GravityStack.
- Third-Party Content: We may include licensed materials (e.g., stock photos). You’re licensed to use them, but the original content owners retain their rights.
Rights We Retain
While you’ll fully own the final product we create for you, some of the tools and methods we use behind the scenes stay part of our GravityStack toolkit.
- Reusable Components: Things like code snippets, design templates, and systems we’ve developed over time may be used in your project—and in future projects. You have full use of them in your project, but we keep the right to reuse and improve them.
- Shared Expertise: The best practices and innovations we’ve developed while working with you help us serve other Clients better too. This helps raise the bar for everyone we work with.
Open-Source Tools
If we use platforms like WordPress, you should know: these are open-source, so neither of us “owns” the platform itself. We just help make it work beautifully for you.
Our Team Is Off-Limits
We may use contractors or employees on your project. Please don’t hire them away during or within a year of working with us.
Legal Requirements
If law enforcement requests access to your info and it’s legal to comply, we’ll do so.
Protecting Each Other
Indemnification. You agree to cover any legal or financial trouble caused by your breach of this agreement or materials you’ve provided.
Confidentiality. We both agree to keep each other’s private information private—even after we stop working together.
Respectful Conduct. We believe in working relationships built on respect. We will always treat you and your team with professionalism, and we ask the same in return. We reserve the right to pause or cancel services—with reasonable notice—if payments are missed, terms are breached, or behaviour toward our team is disrespectful, aggressive, or abusive.
Disputes & Resolution
Let’s talk first. If needed, we’ll try mediation first—virtually or in Sudbury, Ontario. If that doesn’t work, and legal action is needed, it would take place in a court located in Sudbury. Hopefully, it never comes to that!
We reserve the right to pause or cancel services—with reasonable notice—if:
- Payments are missed
- Terms are breached
- Behaviour is unethical or unsafe
We’ll always try to resolve issues first.
Warranty & Fixes
If something goes wrong due to our work—and you’re on an active maintenance plan—we’ll fix it at no charge, as long as:
- You report it within 3 months
- It’s not caused by a third party or outside change
- It’s within the original scope
- It’s part of our core tech-stack of plugins and tools
Things Beyond Our Control (Force Majeure)
If something outside either of our control—like a natural disaster, internet outage, or major service disruption—interrupts or delays our work together, we’ll let you know as soon as possible. We’ll do everything we reasonably can to get things back on track, but neither of us will be held responsible for delays caused by those kinds of events.
Limitations
We’re not liable for things beyond our control (e.g., hosting outages, plugin bugs, DDoS attacks). Our maximum liability is capped at what you paid us in the last 6 months.
Updates to This Agreement
We may update this agreement from time to time. If we do:
- You’ll get 30 days’ notice
- You can ask questions
- Continued use = agreement to the new terms
We’ll send important info via email unless we agree on something else.
Legal Stuff We Have to Say
- If one part of this agreement becomes unenforceable, the rest still applies.
- This agreement is governed by the laws of Ontario.
- It’s the whole agreement—nothing on the side counts unless it’s in writing.
- Neither of us can assign this agreement without the other’s okay.
- We’ve both read and agreed to the terms here.
If You Ever Need to Pause or Cancel
We understand life and business can shift. If you ever need to pause or cancel services, just let us know. We’ll work with you to wrap things up smoothly and make sure you’re supported through the transition.
Revisions & Change Requests
If you need changes after final approval, no problem! Just send us a note and we’ll provide a time estimate and cost. We’re happy to evolve things with you as your needs grow.
Getting Started
Once we’ve got your signed Proposal, we’ll confirm timelines, introduce you to your main point of contact, and set you up in our systems. From there, we get to work—focused, organized, and ready to deliver.
We treat every project like it’s our own. You’ll get thoughtful strategy, responsive communication, and a team that genuinely cares about your success. If something ever feels off, we want to hear about it—and we’ll work to make it right.
Let’s Do This
By signing a Proposal of Service, you’re also agreeing to this Agreement. We’re excited to get started—and honoured to be part of your growth journey.
To your success,
The GravityStack Team