On-Going Support

We’re here to support you—not just with big projects, but with the everyday things that keep your business moving.

If you ever need help, have a question, or notice something isn’t working quite right, just email support@gravitystack.ca. That creates a ticket in our system so we can track, prioritize, and respond efficiently—usually within one business day. The ticket system is monitored by the whole team so it’s the best and fastest way to get support.

Of course, you can call (705) 792-7155 and speak to Jen directly.

This may include, for example:

• Small ad hoc requests like edits, updates, or content tweaks
• Reporting a bug or issue with your website or tools
• Asking for help or clarification on how something works

We aim to complete most tickets within one business day. If your request is larger or more complex, it may take longer—but we’ll let you know right away and provide an estimate if needed. Find out if it’s billable.

Our regular business hours are Monday to Friday, 9:00 AM to 4:00 PM Eastern, excluding major holidays.

Clear process, timely support—that’s how we keep things simple and stress-free.